Policies

Last Update: May 24, 2024

Scheduling Policy

At Refined Beauty, we value your time and commitment to your beauty appointments. To ensure the smooth operation of our salon and to accommodate all our clients effectively, we have established the following scheduling policy:

Appointment Rescheduling or Cancellation:

To avoid forfeiture of your deposit, we kindly request that you reschedule or cancel your appointment at least 24 hours in advance. This allows us the opportunity to offer the appointment slot to another client who may be on our waiting list.

How to Reschedule or Cancel:

For assistance with rescheduling or canceling your appointment, please text us at 760-626-9455. We will be happy to assist you with any changes to your appointment.

Appreciation for Your Cooperation:

We greatly appreciate your cooperation with our scheduling policy. Your adherence to these guidelines helps us maintain the efficiency and quality of our services for all our valued clients.

Thank you for choosing Refined Beauty for your beauty needs. We look forward to pampering you!

Prior To Your Appointment

  • Please ensure your face is cleansed and free of makeup

  • Avoid consuming caffeine two hours before your appointment to maximize relaxation and avoid any contraindications

  • Please arrive promptly, as there is a 9-minute grace period; tardiness beyond this time will result in cancellation of your appointment and forfeiture of your deposit.

  • An additional guest is only permitted if they are also receiving a service, limited to one person, and no children are allowed.

Please reach out with any questions.

Effective Date: April 1, 2024

Privacy Policy

Refined Beauty by Rosalie Lopez, hereafter referred to as "we," "us," or "our," is committed to maintaining the privacy and confidentiality of our clients' information. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By accessing our services or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect personal information from you when you interact with us, such as when you:

  • Schedule appointments or consultations

  • Provide information about your skin concerns, health history, and aesthetic goals

  • Participate in treatment sessions

  • Communicate with us via email, phone, or other communication channels

The types of personal information we may collect include:

  • Name

  • Contact information (email address, phone number)

  • Date of birth

  • Skin concerns and treatment preferences

  • Health history and relevant medical information

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide personalized aesthetic treatments and recommendations

  • To communicate with you about your appointments, treatment plans, and follow-up care

  • To process payments and fulfill service requests

  • To maintain accurate records of your treatment history and progress

  • To send you promotional offers, newsletters, and updates about our services (you can opt out of receiving marketing communications at any time)

Sharing of Treatment Photos on Social Media

With your consent, we may share before-and-after treatment photos on our social media channels to showcase the results of our services. These photos will be carefully selected to ensure that they do not include any identifying characteristics, such as your face or any tattoos, birthmarks, or other distinctive features. We take your privacy seriously and will always prioritize your comfort and confidentiality.

Information Sharing

We do not disclose your personal information to third parties except as described in this Privacy Policy or with your consent. However, we may share your information with third-party service providers who assist us in operating our business, such as payment processors and IT service providers.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction.

Your Choices

You have the following choices regarding your personal information:

  • You can update or correct your information by contacting us directly.

  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the emails we send you.

  • You can request that we delete your personal information, subject to certain exceptions where we are required to retain your information by law or for legitimate business purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top of the policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at refinedbeautybyrl@gmail.com.

Thank you for entrusting us with your aesthetic needs. We are dedicated to protecting your privacy and providing you with exceptional service.